Most of us have been there.

You pop out for one quick shop and end up sitting in a queue just to get into the retail park.

It's frustrating, especially when it feels like the same traffic problems happen every weekend.

So who's actually responsible for putting things right?

The answer depends on what's causing the delays.

If the congestion is on the public road outside the retail park, the highways authority may be responsible for looking at junction layouts, traffic signals or road improvements.

If the problems are inside the retail park, responsibility could sit with the landowner or the company that manages the site.

Sometimes the issue isn't the road at all.

Busy seasonal trading, temporary roadworks, major events, poorly designed parking layouts or even a collision can quickly cause long queues that spread onto surrounding roads.

That's why it's important not to jump to conclusions every time traffic grinds to a halt.

At the moment, we don't yet have enough verified local evidence to explain the reported congestion at this Norfolk retail park.

We haven't confirmed the dates involved, the exact access roads affected or whether the delays were caused by roadworks, incidents, parking capacity or something else.

Before anyone can fairly be held responsible, those facts need checking.

What drivers can do, however, is help build the picture.

If congestion happens regularly, note the time, day, weather conditions and exactly where traffic starts to queue.

Photos, videos and repeated reports often help identify patterns that a single incident cannot.

Once more verified information becomes available, we'll explain who controls each part of the road network, what improvements are being considered and whether there are practical ways for drivers to avoid the worst delays.

Where Do You Always Get Stuck?

Tell us which Norfolk retail park regularly causes delays and when it happens. We'll investigate the biggest congestion hotspots.